Effective Date: [27/10/2023]

At MyIPTVSmarter, we are committed to delivering high-quality IPTV subscriptions and services to our valued customers. We understand that there may be situations where you may require a refund. This Refund Policy outlines the terms and conditions for requesting a refund for IPTV subscriptions purchased through our website. Please carefully review this policy before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

1.1 Service Downtime: If our service experiences a substantial and extended downtime that prevents you from accessing your IPTV subscription for an extended period (e.g., more than 72 hours), you may be eligible for a refund. The downtime must be attributed to issues on our end and not be the result of your internet connection or device.

1.2 Technical Issues: If you encounter technical issues that hinder your ability to access the services you’ve paid for and our support team cannot resolve the problem within a reasonable timeframe, you may be eligible for a refund.

1.3 Cancellation within 7 Days: If you are dissatisfied with your subscription for any reason and wish to cancel it within the first 7 days of purchase, you may request a refund.

2. Exclusions from Refunds

The following scenarios are not eligible for refunds:

2.1 Misuse of Services: Refunds will not be granted if we find that the service was misused, including but not limited to sharing your subscription with unauthorized users, illegal distribution of content, or any other violation of our terms of service.

2.2 Change of Mind: If you decide to cancel your subscription after the initial 7 days and it’s not due to service downtime or technical issues, we do not provide refunds.

3. Refund Request Process

To request a refund, please follow these steps:

3.1 Contact Support: Reach out to our customer support team through [provide contact details] with details of your issue.

3.2 Provide Information: When contacting our support team, please include your account information, the reason for your refund request, and any relevant details such as service downtime or technical issues.

3.3 Evaluation: We will evaluate your request and may request further information to assess your eligibility for a refund.

3.4 Refund Approval: If your request is approved, we will process the refund within a reasonable timeframe. The method and timeframe for the refund may vary, depending on the original payment method used.

4. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at [insert contact details].

MyIPTVSmarter reserves the right to modify this policy at any time. It is your responsibility to review this policy periodically for any updates or changes.

Note: This Refund Policy is subject to change and should be regularly reviewed for updates.